FAQs

We aim to exceed expectations and work effortlessly to ensure we can offer you the best level of service at all times. We are here to assist you fully during and after the booking process.

You must contact us immediately to advise us of the mistake, name corrections are not always possible however this depends on how soon you advise us.

You will receive your e-tickets immediately by email as soon as we receive your payment. In some cases, this can take longer i.e. if we need to make additional checks to verify your identity or if there is a problem with your payment.

In the unlikely event if you have to cancel your ticket for whatever reason you should make immediate contact with either your airline or by calling us.

It may be possible to make changes to your travel dates however this depends on the type of ticket you hold and subject to date change fees. Most airlines offer date changes at a charge and subject to availability. You may have to pay the difference in fare depending on the availability of seats and a number of factors attached to your ticket i.e. if you purchased a low season ticket and want to change your date to a high season ticket you will have to pay the additional costs plus the date change penalty. Please note some tickets are non-changeable and fully non-refundable.

Different airlines provide different baggage allowance depending on the type of ticket. Please see your ticket for details.

Please note hand carry on most long haul airlines is 5kg, however the exact allowance must be checked by calling us or the airline directly, Any kind of liquids, gels and cosmetics exceeding 100ml are not permitted in hand luggage. All smaller containers must be taken in a transparent plastic bag. As a strict rule, airlines do not allow sharp objects like razors, knives, blades, etc in the hand luggage. Remember to pack sharp objects in your checked baggage.

Yes, but these must be prescribed and in your name, non-essential medication should be packed in your luggage.

Yes, these items can be carried and in most cases are not part of your hand baggage allowance, but you may not be allowed to carry more than 1 electrical item. This may vary depending on your airline therefore please check with us if you are unsure.

We can make a request to the airline on your behalf however this is normally done on a first come first serve basis, so you should try to check-in at least 3 hours prior to departures. There is no guarantee that you will be offered a bassinet seat.

Yes, most airlines will allow you to either check this in with your checked luggage or take it with you to the doors of the aircraft.

We advise that you keep your luggage within the allowed allowances as excess baggage will cost depending on the airline.